Earlier versions: September 13, 2026
Effective Date. These Terms take effect on October 20, 2026 for anyone who creates a Pholeo account on or after that date, and for any Job Search Pass bought on or after that date. If you had a Pholeo account before October 20, 2026, these Terms apply to you from November 21, 2026, 12:00 a.m. Calgary time (UTC−6). Until then, our Terms of Service dated September 13, 2026 continue to apply to you, except for a Job Search Pass you buy on or after October 20, 2026, which these Terms govern from the time you buy it. The earlier Terms remain available at https://www.pholeo.co/terms/versions/2026-09-13.
Last updated: October 20, 2026.
By accessing or using the marketing portfolio creation platform operated by Pholeo Technologies Inc. ("Pholeo," "we," "us," or "our"), including first-party portfolio templates, job listings, and related tools (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
Pholeo offers a platform for marketers to create and publish portfolios, use Pholeo-provided templates, and access job listings related to the marketing field. The Service is available in both free and paid tiers. Certain features, tools, and content are accessible only to users who subscribe to a paid plan or who hold an active Job Search Pass. By using the Service, you acknowledge and agree that Pholeo is not responsible for the content posted by users or for the actions of other users.
Pholeo may introduce additional features over time (for example, an optional content or asset library). Those features are not part of the Service until we make them available and, where required, obtain any additional consent described at that time.
Employers may post job listings on the Service. Candidates may browse those listings and apply through the Service using a published Pholeo portfolio and an optional message. Applications are delivered to the employer in an inbox on the Service, where the employer may view the application, update its status (for example, viewed, shortlisted, or rejected), and keep private notes that are not shown to the candidate.
When you apply, we create a snapshot of published portfolio information for that application. That snapshot may include your display name, portfolio title and headline, thumbnail, specialisation or skill tags, your application message, and the contact email shown on your published portfolio, if you have provided one. The employer may use that information to contact you about the role.
Pholeo does not verify the accuracy, legitimacy, or completeness of job postings and does not guarantee any hiring outcome. Pholeo is not an employer, recruiter, or employment agency. Interactions between candidates and employers, including any hiring decision, are solely between those parties. You are responsible for performing your own due diligence and use the job listings and application features at your own risk. Job posts do not constitute endorsement by Pholeo.
We may remove job postings, suspend or ban repeat offenders, and take other action to protect users and the Service. If you see a posting that appears fraudulent, abusive, or otherwise violates these Terms, you can report it to us at [email protected].
Employer use of the Service is subject to the same Terms that apply to all users, plus the additional conditions in this section. If you use the Service as both a marketer and an employer, each role is subject to the terms and any subscription that apply to that role.
Permitted use. Employers may use the Service to post job listings, receive portfolio-based applications, evaluate candidates for roles posted on the platform, update application status, and keep private hiring notes. Employers may view published portfolio content, application snapshots described in Section 3, and any message a candidate includes with their application.
Prohibited use. Employer accounts may not:
Employer billing, including free role credits and paid employer subscriptions, is described in Section 5. Violation of this Section 3A may result in immediate account suspension or termination without refund.
To use certain features of the Service, you must create an account. You may register with an email address and password or a supported sign-in provider (currently Google). You are responsible for providing accurate and complete information during the registration process and for maintaining the confidentiality of your login credentials. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. Pholeo reserves the right to suspend or terminate your account at any time if we believe you have violated these Terms.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and disclose personal information. View the Privacy Policy.
Deleting your account. You can ask us to delete your account at any time by emailing [email protected] from your account email; we will verify your identity and delete it. If you created your account on or after October 20, 2026, you can also delete it yourself in Settings → Delete account. For an account created before then, you can do so from November 21, 2026, 12:00 a.m. Calgary time (UTC−6). When your account is deleted: your portfolios and Pholeo link go offline and any custom domain is disconnected and removed right away; any paid access ends right away; any subscription, including an employer subscription, is cancelled right away, and no partial or prorated refund is issued for the rest of the billing period (Section 5.3), unless applicable law gives you additional cancellation or refund rights; and a Job Search Pass that is active or waiting to start is refunded under Section 5.8. When you delete your account yourself, you can restore it within 14 days using the link we email you; restoring does not restore a cancelled subscription, a refunded Job Search Pass or a removed custom domain. After the restore period, we delete your account and content from our primary systems; our service providers may take up to 30 more days, and backups expire within 14 weeks. Job applications you have already sent to an employer are not recalled; the employer may keep what you sent as described in our Privacy Policy. We keep some information after deletion, such as billing records required by tax law, as described in our Privacy Policy.
Pholeo offers a free marketer plan and a paid marketer plan ("Premium"), billed monthly or annually. Pholeo also offers a separate employer subscription for hiring features, billed monthly. Details of each plan, including current features, credit limits, and pricing, are shown in the Service, including the pricing page and hiring pages. Pholeo reserves the right to modify its plans and pricing at any time, subject to Section 5.5. We may offer promotion codes; any additional terms presented with a promotion apply.
Premium currently includes features such as unlimited portfolios, additional templates, case study tools, full analytics, PDF export, custom domains, and advanced branding. The free plan currently includes one portfolio, a limited set of templates, basic analytics, and resume tools. Exact features are shown in the Service and may change.
Employer subscriptions are separate from marketer Premium. Employers may currently publish up to two roles at no charge. After those free role credits are used, publishing additional roles requires an active employer subscription, currently billed at CA$100 per month as shown in the Service.
We may grant eligible users time-limited Premium access at no charge ("promotional Premium"). When a promotional Premium period ends, the account returns to the free plan unless you subscribe or a Job Search Pass period then starts under Section 5.8, and the paid-feature limits in Section 5.4 apply. You cannot redeem promotional Premium while a Job Search Pass is active.
Monthly and annual Premium subscriptions and employer subscriptions renew automatically at the end of each billing cycle (monthly or annually, as applicable) unless you cancel before the renewal date. By subscribing, you authorize Pholeo and its third-party payment processor to charge your designated payment method at the then-current rate at the start of each renewal period. You can view your renewal date in your account settings. A Job Search Pass does not renew, and this Section 5.2 does not apply to it.
You may cancel a subscription at any time through your account settings, which opens our payment processor's customer portal. Upon cancellation, you will retain access to paid features until the end of your current billing period. No partial or prorated refunds will be issued for the remaining unused portion of a billing cycle, unless required by applicable law. A Job Search Pass has no renewal to cancel, and this Section 5.3, including its statement about partial or prorated refunds, does not apply to it. Section 5.8 explains how to end a pass early and receive a pro-rata refund.
Plan changes, including switching between monthly and annual Premium, are handled through our payment processor. Any price difference, credit, or proration will be shown at the time of the change. Marketer Premium is a single set of paid marketer features, whether bought as a monthly or annual subscription or as a Job Search Pass; employer billing is a separate product, not a higher marketer tier.
If you cancel or otherwise lose paid access, the change takes effect at the end of the current paid period, except where a payment fails, we suspend access under these Terms, you end a Job Search Pass early under Section 5.8 (then the change takes effect when we process your refund), or you delete your account (then it takes effect when you delete it; see Section 4). When paid access ends, including when promotional Premium or a Job Search Pass ends, nothing is deleted, and:
We may provide a short grace period after a paid period ends for certain Premium features. Case study tools currently remain available for 24 hours after paid access ends, including after a Job Search Pass ends. This grace period does not extend a Job Search Pass or any other paid period.
Pholeo may change the pricing for its subscription plans at any time. If you are on an active subscription, we will notify you of any price changes at least 30 days before they take effect. For annual subscribers, price changes will not apply until your next renewal date. For monthly subscribers, price changes will apply at the start of the next billing cycle following the 30-day notice period. Your continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing. A price change does not change the price you paid or the pass period of a Job Search Pass you have already bought.
Payments are processed by Stripe, Inc. and its affiliates ("Stripe"). By making a purchase, you agree to Stripe's terms and conditions. You are responsible for keeping your payment information current. If a subscription payment fails, Pholeo may suspend access to paid features until payment is successfully collected. If the one-time payment for a Job Search Pass does not succeed, the pass does not start. Prices may include or exclude applicable taxes as shown at checkout. Where required or enabled, Stripe may collect tax and tax identification information on our behalf.
Pholeo generally does not offer refunds for subscription fees already charged. This does not apply to a Job Search Pass: Section 5.8 explains how to end a pass at any time and receive a pro-rata refund. If you believe you have been charged in error, please contact us at [email protected] within 14 days of the charge. Contacting us within 14 days helps us investigate promptly, but does not limit any right or remedy available under applicable law. Refund requests will be reviewed on a case-by-case basis. Nothing in this section limits your rights under applicable consumer protection laws, including those of Canada.
What it is. A Job Search Pass is a one-time purchase of Premium access for 120 days (the "pass period"). It is not a subscription. You pay once, it does not renew, and we will not charge you again for it. The price is shown on the pricing page, before you pay, and on your receipt.
When you are charged. You are charged the full price, plus applicable taxes calculated at checkout, when you purchase, even if your pass is waiting to start. Payment is processed by Stripe as described in Section 5.6. If the payment does not succeed, the pass does not start. Your purchase is complete, and the contract is formed, when you submit payment on the secure Stripe checkout page.
When it starts and ends. Your pass starts when your payment is confirmed. If you have promotional Premium (see Section 5.1) when you buy, your pass waits and starts when your promotional Premium ends; we show you that start date and time before you pay. The start and end of a waiting pass are fixed when you buy it. Your pass lasts 120 days from its start. We show times in Calgary time. The first time shown on a page, receipt or email also shows the UTC offset (for example, "March 15, 2027, 1:00 a.m. Calgary time (UTC−6)"); after that we say "Calgary time". Receipts may also show the time in your own time zone where we can determine it reliably. If your pass starts right away, the end we show before you pay is an expected end; your receipt shows the exact start and end.
What it includes. During the pass period, a Job Search Pass gives you the same Premium features as a monthly or annual Premium subscription, as described in Section 5.1 and shown on the pricing page. The features included when you buy are also listed before you pay and on your receipt.
Premium features may evolve during your Pass. We may make non-material changes, including adding, improving, or replacing features. If a permitted change materially reduces the overall functionality or value of Premium for your active Pass, you may end the Pass and receive a refund for the unused portion, subject to applicable law. Section 15 explains when a change counts as a material reduction (including removing a feature listed when you bought your Pass). You can also end your pass at any time for a pro-rata refund, as described under "Ending your pass early; refunds" below.
One pass at a time; when you can buy another. You may hold one Job Search Pass per account at a time. You may buy a new Job Search Pass from 12:00 a.m. Calgary time on the same calendar date one year after the date of your previous Job Search Pass purchase (for example, a pass bought on March 15, 2027 means you can buy another from March 15, 2028; a purchase on February 29 makes you eligible from March 1 of the following year), so passes cannot be bought back-to-back. Your receipt and your account show your next eligible purchase date. Checkout will refuse an earlier purchase, including while a pass is active or waiting to start, and will show the date when you can buy another. You may still see the offer, for example when you are not signed in. A Pass that starts normally counts toward the one-Pass-per-12-month limit even if you later end it for a prorated refund. A Pass does not count if it is fully refunded before it starts, refunded because of an error or eligibility issue, or ended early by Pholeo for a reason that was not caused by your violation of the Terms or misuse of the Service. A Pass cancelled because you exercise a legal right that cannot be waived, arising from a change we make to our contract with you, also does not count.
Premium subscriptions and passes do not overlap. If you have a monthly or annual Premium subscription that has not ended, including one you have cancelled that runs to the end of its billing period or one with a renewal payment outstanding, you cannot buy a Job Search Pass until that subscription has ended. While your pass is waiting to start or active, you cannot start a monthly or annual Premium subscription; you can subscribe after your pass period ends. A pass is not added on top of a subscription, a subscription is not queued behind a pass, and unused time on one is not credited toward the other. Remaining promotional Premium time is not added to the pass period.
No auto-renewal. A Job Search Pass has no renewal to cancel, and Sections 5.2 and 5.3 do not apply to it. You can end it early for a pro-rata refund, as described below. If you stop using the Service without asking us to end your pass, your access continues until the end of the pass period.
When your pass ends. This applies at the end of the pass period, or earlier when we process a refund that ends your pass. Your account returns to the free plan unless you start a monthly or annual Premium subscription. Nothing is deleted. Section 5.4 applies: if any of your portfolios is published, your published portfolio stays published on your Pholeo link (if more than one is published, the one you most recently created or edited); if none is published, the portfolio you most recently created or edited stays unlocked as a draft and is not published for you. Your other portfolios are unpublished and locked, Premium-only features stop, and any custom domain configured for your account will be disconnected and removed. We do not promise to redirect it. The case study tools grace period in Section 5.4 applies but does not extend the pass period.
Ending your pass early; refunds. You can end your Job Search Pass at any time and receive a pro-rata refund. To ask for it, email [email protected] from the email address on your Pholeo account (or tell us which account it is). We calculate the refund when you ask: the number of unused days remaining in your pass period (up to 120) ÷ 120 × the price you paid, plus the tax you paid on that amount. Any partial unused day is rounded up to a full day. For example, 10 days and 2 hours remaining counts as 11 days. If your pass has not started yet, we refund it in full, including tax. Your access ends when we process the refund, and Section 5.4 then applies as it does when a pass ends. If you delete your Pholeo account while your pass is active or waiting to start, we treat that as your request to end it: we refund it on this basis automatically when you delete your account, and your access ends then (Section 4). We will initiate the refund to your original payment method within 15 days of your request; your financial institution may take additional time to post it. If you believe you were charged in error, contact us at [email protected] within 14 days of the charge. Contacting us within 14 days helps us investigate promptly, but does not limit any right or remedy available under applicable law. Nothing in this Section limits your rights under applicable consumer protection laws, including those of Canada.
Changes for future purchases. We may change the price, pass period, or features offered with new Job Search Pass purchases. Such a change does not alter the price you paid or the pass period of a pass you have already bought. Section 15 explains how other changes apply to a pass you hold.
You agree not to engage in the following prohibited activities while using the Service:
Pholeo may remove content, suspend or terminate accounts, and take other appropriate action at its discretion to enforce these Terms, to comply with law, or to protect the Service or other users. Pholeo may respond to copyright or other rights infringement notices and may limit access or terminate repeat infringers.
Users retain ownership of the content they upload to the platform. However, by posting or submitting content to the Service, you grant Pholeo a non-exclusive, royalty-free, worldwide license to host, store, back up, reproduce, and display your content solely for the purpose of operating, providing, and improving the Service. We distribute your content only as directed by you (for example, publishing your portfolio, sharing it with viewers you authorize, generating a PDF you request, or embedding a published portfolio). This license is limited to the duration your content remains on the Service and terminates when you delete the content, except that residual copies may persist for a reasonable period in backups or caches. Pholeo may sublicense these rights only to service providers that help us operate the Service, subject to confidentiality and use limitations consistent with these Terms.
Publishing a portfolio does not authorize Pholeo to include your content in any browsable content library, asset library, template marketplace, or similar collection beyond displaying your portfolio as you direct. If we offer such a feature later, we will require a separate, explicit opt-in, and you may withdraw that permission as described at that time. We do not use private or unpublished portfolio content for marketing without your explicit permission.
Pholeo Spotlight. If you opt in to Pholeo Spotlight, you grant Pholeo a non-exclusive, royalty-free, worldwide license to feature your published portfolio, including your name, portfolio URL, images, and short excerpts, on Pholeo's website, social media channels, and newsletter. You may opt out at any time in your account settings. Opting out stops future featuring.
Contact forms. If you add a contact form to a published portfolio, visitors may submit their name, email address, and message through the Service. We process those submissions to deliver them to you. You are responsible for how you use visitor information and for providing any notices or obtaining any consents required by law.
Accuracy of user content. Users are solely responsible for ensuring that the content they publish on the Service, including portfolio case studies, project descriptions, metrics, outcomes, and professional experience, is accurate, truthful, and not misleading. Pholeo does not verify the accuracy of portfolio content and makes no representation that any portfolio reflects a user's actual skills, experience, or employment history. Employers and other users who rely on portfolio content do so at their own risk. Pholeo is not liable for any decisions made in reliance on user-generated content.
If you believe content on the Service infringes your copyright or other rights, you may send a notice to [email protected] with: (a) a description of the work you claim is infringed, (b) the URL or other location of the allegedly infringing content, (c) your contact information, (d) a statement that you have a good-faith belief the use is not authorized, and (e) a statement under penalty of perjury that the information in your notice is accurate and that you are the rights owner or authorized to act on their behalf. We may remove or disable access to the content and will, in appropriate circumstances, terminate repeat infringers.
All content, logos, designs, trademarks, templates, and other intellectual property related to the Service are owned by Pholeo or our licensors. You may not use any of Pholeo's intellectual property without prior written consent from Pholeo, except for the limited template license in Section 10.
Pholeo provides first-party portfolio templates as part of the Service. Templates included with your plan are licensed to you, not sold. The license is non-exclusive, non-transferable, and limited to use in your own portfolios and marketing materials, unless we state otherwise for a specific template. You may not resell, redistribute, or sublicense Pholeo templates or template assets to third parties.
Pholeo does not currently operate a third-party templates marketplace where independent creators sell templates to other users. If we introduce such a marketplace later, additional terms will apply and will be presented before you buy or sell.
Pholeo may suspend or terminate your access to the Service at any time, with or without cause, including if you violate these Terms. Upon termination, all licenses granted by you to Pholeo will cease, but Pholeo may retain and use your content in accordance with its licenses until such content is deleted from the Service.
Where practicable, we will provide reasonable notice before termination for reasons other than abuse, security, or legal compliance. We will also make commercially reasonable efforts to allow you to access or retrieve your content from the Service before termination or within a short grace period, unless doing so would pose a risk to the Service or other users.
Refunds, if any, are handled in accordance with Sections 5.7 and 5.8. If you delete your account, Section 4 explains what happens to your subscription or Job Search Pass. If we suspend or terminate your account for any reason, including a violation of these Terms, while you hold a Job Search Pass that is active or waiting to start, we will refund the unused part of the pass under Section 5.8 as if you had asked to end it on the termination date, except where the pass was obtained by fraud, the payment was reversed through a chargeback or remains unpaid, or to the extent we set off amounts you owe us or losses you caused that we are entitled to recover. If your account is terminated due to a violation of these Terms, no refund of subscription fees will be issued unless required by applicable law.
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Pholeo disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Pholeo does not warrant that the Service will be uninterrupted, secure, or error-free, or that content will be accurate or reliable.
Pholeo is not liable for any indirect, incidental, special, or consequential damages arising out of your use of the Service. Pholeo's total liability to you for any claim arising from your use of the Service is limited to the total fees actually paid by you to Pholeo for the Service in the 12 months immediately preceding the event giving rise to the claim. This limitation does not apply to liability arising from fraud, willful misconduct, or gross negligence, or to liabilities that cannot be limited by law (including certain data protection or intellectual property obligations). Nothing in these Terms limits liability where such limitation is prohibited by law. Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any dispute arising from these Terms or your use of the Service will be resolved through binding arbitration administered by ADRIC under its Arbitration Rules, except where prohibited by law or where you may bring a claim in small claims court. The arbitration will take place in Calgary, Alberta, and the courts located in Alberta will have exclusive jurisdiction to enforce or appeal any arbitration award. Either party may seek injunctive relief in court for misuse of intellectual property or unauthorized access, where permitted. If you are a consumer and your province's consumer protection laws do not allow mandatory arbitration, those laws apply. This section does not limit any rights you may have under applicable consumer protection laws.
What we may change. Subject to the limits below and applicable law, we may change these Terms without your express agreement only to: (a) change the features, functionality or availability of the Service; (b) change account, eligibility, acceptable-use or security requirements; (c) change how we administer billing and payments; (d) change prices for future renewals or new purchases, as described in Section 5.5; (e) update our contact or support information; and (f) update requirements relating to legal or regulatory compliance, security, or the technical operation of the Service when reasonably necessary for those purposes. Changes to how we handle personal information are governed by our Privacy Policy and the consent rules that apply to it.
What we will not change this way. We will not use this Section to change: the price or term of anything you have already paid for, including the current billing period of a subscription and the price and pass period of a Job Search Pass you hold; refund rights already attached to a purchase; your dispute-resolution rights; the law that governs these Terms; how liability is allocated between you and us; or any other term that applicable law does not allow us to change without your express agreement. Any such change needs your express agreement.
Notice. We will give you at least 30 days' advance notice of material changes by email or an in-product notice. We may use both. The notice will describe the changes and the date they take effect. Except as set out below, if you keep using the Service after the changes take effect, you accept them. If you do not agree with the updated Terms, you may stop using the Service and cancel your subscription before the changes take effect so that it does not renew. Unless applicable law gives you additional cancellation or refund rights, cancelling does not create a prorated refund for the current billing period. You do not need to cancel your Pass to reject a later change.
Job Search Pass. If you hold a Job Search Pass that is active or waiting to start, the following terms presented when you bought it continue to apply until that pass ends: the price you paid, the 120-day pass period and its start and end, that it does not renew, and what happens when it ends under Sections 5.4 and 5.8. Continuing to use the Service does not mean you accept a later change to those terms, and you do not lose unused prepaid access by declining one. If a change we make under paragraph (a) or (f) above during your pass period is a material reduction, you are entitled to end your pass and receive a prorated refund under Section 5.8. A "material reduction" is a change that materially reduces the overall functionality or value of Premium for your pass. It includes removing, or materially limiting, a feature listed on the pricing page, the checkout summary or your receipt when you bought your pass, unless we replace it with a feature that does substantially the same thing. You can also end a Job Search Pass at any time for a prorated refund under Section 5.8, whether or not we have made a change. Nothing in this paragraph allows us to change an essential element of a fixed-term contract where applicable law prohibits us from doing so.
Where we apply a change. A change applies to you by continued use unless applicable law requires more, as described in the next paragraphs. If we know or have reason to believe that you are a consumer resident in Québec, we will apply a change to you only as Québec law allows.
Where the law gives you more rights. If applicable law gives you additional rights when we change these Terms, such as a right to a particular form of notice, to refuse a change, or to cancel without cost and receive a refund, those rights apply and nothing in this Section limits them.
The Service uses third-party providers, including Stripe for payment processing and other infrastructure and service providers that help us operate the Service. The Service may also include links to third-party websites. Pholeo is not responsible for the content, terms of use, or privacy practices of third-party services, and your use of those services is governed by their respective terms.
If you have questions or concerns about these Terms, including billing-related inquiries, please contact us at: Pholeo Technologies Inc., 102-742 Kingsmere Crescent SW, Calgary, Alberta, T2V 2H8, Canada; phone +1 (587) 779-6056; email [email protected]